You need help ? Please contact our Customer Service :

By email : customerservice@wonderbra.co.uk or by phone : +448082380216 - Lines are open 8.00am-6.00pm Monday to Friday and 9.00am-4.00pm Saturday

Terms and Conditions

It is our pleasure to welcome you to our website accessible via the URL www.wonderbra.co.uk including any mobile version (hereinafter referred as the "Site"). This page (and the documents referred to on it) provides information about who we are and the legal terms and conditions that apply to your use of the Site and any product or service you order from us (the "Terms and Conditions"). The Terms and Conditions are made up of the sections set out below. Any reference to the Terms and Conditions incorporates all the provisions in each of these sections. To help you find the information you are looking for, links to each of the sections are set out below.


A. INFORMATION

The Site is operated by Hanes e-commerce Europe SAS, a limited liability company registered in France under company number 494 476 468 RCS Nanterre  and whose registered office is located at 2 rue des Martinets 92500 Rueil-Malmaison, France , (hereinafter referred as "Hanes e-commerce Europe SAS", "us" or "we"). Our VAT number is FR 74 494 476 468 .

Our contact information is:

Telephone Number : +448082380216

E-mail Adress : customerservice@wonderbra.co.uk

We hold a license to manufacture, sell and distribute apparel products under the "WONDERBRA" trademark in the member states of the European Union, as well as several other European nations and South Africa. The Site is hosted by Demandware having its registered office located at Wall Street 5,  Burlington, MA 01803United States of America.

B. TERMS OF USE

1. Application

PLEASE READ THE TERMS OF USE CAREFULLY BEFORE USING THE SITE AND CONSULT THEM ON A REGULAR BASIS. YOUR RIGHT TO ACCESS AND USE THE SITE IS SUBJECT TO YOUR AGREEMENT TO THESE TERMS OF USE, THE PRIVACY POLICY AND THE COOKIES POLICY AND ANY TRANSACTION YOU CARRY OUT THROUGH THIS SITE IS FURTHER SUBJECT TO OUR TERMS OF SALE (CLICK [HERE] FOR LINKS TO EACH OF THESE DOCUMENTS). BY USING THE SITE AS A REGISTERED USER, YOU INDICATE THAT YOU ACCEPT THE TERMS OF USE, PRIVACY POLICY, COOKIES POLICY AND TERMS OF SALE AND THAT YOU AGREE TO ABIDE BY THEM. IF YOU DO NOT ACCEPT ALL OR PART OF THESE TERMS, YOU ARE NOT AUTHORISED TO ACCESS OR USE THE SITE. Except where otherwise specified on the Site, the materials on this Site are displayed solely for the purposes of promoting our products and services available in the UK or exclusively online. Hanes e-commerce Europe SAS reserves the right to revise or otherwise modify the Terms and Conditions from time to time. You are expected to check this page regularly to take notice of any changes that are made. Your continued use of the Site after Hanes e-commerce Europe SAS has made any modifications shall be deemed to be evidence of your acceptance of any changes, which shall be binding on you.


2. Access to Site

Access to the Site is permitted on a temporary basis, and we reserve the right to withdraw or amend any and all services we provide on the Site without notice. We will not be liable if for any reason our Site or any part is unavailable for any reason at any time or for any period. If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. Hanes e-commerce Europe SAS shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or other account details. We have the right without any obligation to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use or if we suspect any unauthorised activity. You undertake to access and use the Site at your own risk and that you will comply with the laws and regulations in force and in effect in your jurisdiction, especially if such laws and regulations prohibit access to the Site or any part and/or its content. Should you fail to comply with any part of these Terms of Use, without prejudice to any other remedies it may have, Hanes e-commerce Europe SAS reserves the right to suspend your access and use of the Site without notice.


3. Intellectual Property Rights

All trade marks, copyright, database rights and/or all other intellectual property rights in or in connection with the Site, including (without limitation) in relation to all and any text, names, logos, slogans, pictures, images, art work, videos, graphics and other content and material in whatever form contained on this Site, are the property of Hanes e-commerce Europe SAS, our group companies or our licensees and used by us with the authorisation of the owner of such rights. All such rights are reserved. Other than as expressly set out in these Terms of Use, no user shall by implication or otherwise have any licence or right under any patent, trademark, copyright or any other intellectual property right of Hanes e-commerce Europe SAS or any third party, to the Site or any content or materials. If you acquire any copyright or other intellectual property rights in or in connection with the Site, then you agree to assign those rights to us on a worldwide basis absolutely to the fullest extent permitted by law without any further remuneration. You will also unconditionally and irrevocably waive any and all moral rights you acquire in or to the Site. You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or in connection with the Site. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal private reference only, provided that no modifications are made and that all trademarks and copyright symbols (such as ©) displayed on the Site remain intact. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text. Any other use of the Site or any content or materials on the Site, including but not limited to, modification, distribution, copying, renting, hiring, lending, integration into a derivative work, transmission and broadcast of material on this Site, is strictly prohibited. At our option and request, for any reason, you shall destroy any and all copies you might have made of the content of the Site or any part of it. Without prejudice to the above, you must not use any part of the materials on our Site for any commercial or other purposes without obtaining an express written licence to do so from us.


4. No reliance

This Site and all material and content on the Site are made available on an "as is" and "as available" basis only. Hanes e-commerce Europe SASdoes not make any representation, condition, guarantee or warranty of any kind, whether expressed or implied, such as quality or reliability, fitness for a particular purpose, merchantability, non-infringement, accuracy, reliability or completeness of the Site including any content. This Site may include publications with technical or other inaccuracies or typographical errors and it may contain information that is out of date. Hanes e-commerce Europe SAS accepts no responsibility to keep the information up to date and error free. Articles, commentary and other material on our Site are not intended to amount to advice on which reliance should be placed. Any reliance placed on the information contained on the Site will be at your own risk. The views and opinions expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs of Hanes e-commerce Europe SAS or constitute any endorsement by us.


5. Links

Links from the Site - The Site may include links to other websites or other internet sources. Hanes e-commerce Europe SAS has not verified and cannot control the content of such sites or sources, in particular as to their accessibility, content, action, confidentiality, or their policy on privacy and personal data and the protection of them. Links to the Site - You may link to our Site in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must first obtain our prior written approval to do so. We reserve the right to withdraw linking permission at our absolute discretion without any notice and without any liability. With regard to any sites with links from our Site or which carry links to our Site, use by you of such sites is at your own risk and Hanes e-commerce Europe SAS shall not accept any responsibility or liability for any loss or damage suffered, including in respect of any purchases you make from such sites. Such sites and sources are subject to their own terms and conditions and policies.


6. Contributions and Submissions to the Site

You may be invited to make certain contributions or submissions to appear on the Site (including, without limitation, submitting emails, diaries, stories, commentaries, descriptions, blog entries, product reviews, opinions, videos, photos, illustrations, and other material), whether by email, post, or by uploading such material to the Site (hereafter referred to as "Contributions"). We respect, and expect users to respect fellow community members, and to comply with these Terms of Use. If you make any Contributions, you must comply with the following standards, including complying with the spirit as well as the letter of the standards: (a) You must ensure that and you hereby warrant to us that (i) any Contributions are accurate (where they state facts); (ii) any Contributions are genuinely held (where they state opinions); and (iii) you have obtained any third party consents required. (b) You must ensure that and you hereby warrant to us that any
Contributions will not be:
•    Abusive, defamatory, or obscene;
•    Fraudulent, deceptive or misleading;
•    In violation of any intellectual property, privacy or other right of another;
•    In violation of any law or regulation;
•    Offensive or inappropriate;
•    Advertising, promotion, marketing or any form of solicitation that has not been authorised by us in writing; or
•    Otherwise in breach of these terms.
We reserve the right to edit, modify or delete any Contributions (or portions thereof) which we, in our sole discretion, deem violate any of the above terms or which are otherwise not suitable for the Site in our sole discretion. Any Contributions submitted by you will be considered non-confidential and non-proprietary. You agree that all intellectual property rights in your Contributions, including all copyright are assigned to Hanes e-commerce Europe SAS. You further agree that your Contribution may be posted on the Site and be used by Hanes e-commerce Europe SAS in any other way, with no financial compensation for yourself or any other person, including being reproduced, presented, modified, disclosed, published, displayed, printed, copied, translated, distributed, adapted, grouped, transferred to any third party, transmitted to anyone, separately or together with other works, on any current or future medium whatsoever, using any current or future process and for all purposes, notably but not limited to promotional purposes, advertising purposes, the development and marketing of products or any other commercial purpose. Hanes e-commerce Europe SAS may at its discretion decide not to use your Contribution or any part of your Contribution. Hanes e-commerce Europe SAS shall not be liable to you for any loss or damage arising out of posting any Contribution on the Site, including where caused by unauthorised use or alteration of the content or other interference of the Site. You shall be responsible for ensuring that you have obtained all third party consents required in connection with the use of your Contribution as stated above, including the consent of any third party appearing in the Contribution, and you hereby warrant that your Contribution does not infringe any third party intellectual property rights, does not violate any proprietary right, privacy rights, or any other third party right, is not defamatory or libellous and is in compliance with all applicable law and regulation. You agree to indemnify Hanes e-commerce Europe SAS and its affiliates, agents and representatives from and against any costs, expenses, loss or liability whatsoever, including without limitation, where incurred pursuant to any third party claim, arising out of or in connection with your Contribution. Hanes e-commerce Europe SAS UK accepts no obligation to monitor such contributions and we do not endorse and we are not responsible for any Contributions and expressly disclaim any and all liability in connection with such Contributions. We have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, their right to privacy or any other right.


7. Unsolicited Information

Please refrain from sending Hanes e-commerce Europe SAS unsolicited information or content (whether by email, post, or by uploading such information to the Site) including, but not limited to, materials of a commercial, advertising, creative or promotional nature, proposals of concepts, know-how, techniques, ideas and related information (hereinafter "Unsolicited Information"). All Unsolicited Information will be considered as non-confidential and non-proprietary information. You warrant and guarantee that any Unsolicited Information you send to Hanes e-commerce Europe SAS does not violate the rights of any third party, or any regulation or law, and you acknowledge that you are solely responsible for the content of this information. You acknowledge and agree that by sending Unsolicited Information, you provide Hanes e-commerce Europe SAS with a perpetual, irrevocable, non-exclusive, worldwide, royalty-free and transferable licence to use the Unsolicited Information for any purpose whatsoever and with a full right to sub-license. Hanes e-commerce Europe SAS has no obligation to respond or confirm its reception, and has only a right to use it but no obligation. Hanes e-commerce Europe SAS may disclose your identity to any person who claims that Unsolicited Information sent by you infringes their intellectual property rights, any other proprietary right, privacy rights, or is defamatory/libellous. You agree that the content of any Unsolicited Information may be used by Hanes e-commerce Europe SAS, with no financial compensation for yourself or any other person, reproduced, presented, modified, disclosed, published, displayed, printed, copied, translated, distributed, adapted, grouped, transferred to any third party of its choice, transmitted to anyone, separately or together with other works, on any current or future medium whatsoever, using any current or future process and for all purposes, notably but not limited to promotional purposes, advertising purposes, the development and marketing of products or any other commercial purpose.


8. Unauthorised Activity

You must not misuse our Site by knowingly or negligently introducing viruses, trojans, worms, logic bombs or other material which is malicious or harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately. Unfortunately, the transmission of information via the Internet is not secure and cannot be completely protected from illicit interference from third parties. Communications via the Internet may potentially be intercepted, lost or modified and any transmission is therefore at your own risk. Once Hanes e-commerce Europe SAS receives the information, it will employ security features to attempt to prevent unauthorised access. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any material posted on it, or on any website linked to it.


9. Disclaimer of Warranties and Limitation of Liability

Hanes e-commerce Europe SAS RESERVES THE RIGHT TO WITHDRAW ACCESS TO THE SITE WITHOUT NOTICE FOR REASONS OF MAINTENANCE, SECURITY, UPDATING AND FOR ANY OTHER REASON. Hanes e-commerce Europe SAS SHALL NOT BE LIABLE IF, FOR ANY REASON, THE SITE IS UNAVAILABLE AT ANY TIME OR FOR ANY PERIOD. Hanes e-commerce Europe SAS DOES NOT WARRANT THAT ALL OR PART OF THE SITE IS AVAILABLE OR ADAPTED TO ALL COUNTRIES IN THE WORLD. Hanes e-commerce Europe SAS DOES NOT GIVE ANY WARRANTY, EXPRESS OR IMPLIED, CONCERNING ALL OR PART OF THE CONTENT OF THE SITE AND/OR ITS TECHNICAL FUNCTIONING. Hanes e-commerce Europe SAS DOES NOT GIVE ANY WARRANTY IN ANY MANNER WHATSOEVER THAT THE CONTENT OF THE SITE IS EXEMPT FROM ANY ERRORS, INACCURACIES, OMISSIONS AND BUGS, MALICIOUS SOFTWARE (INCLUDING BUT NOT LIMITED TO VIRUSES AND TROJANS), DEFECTS, INTERFERENCE WITH RIGHTS OF THIRD PARTIES, OR THAT IT HAS BEEN ADAPTED FOR A PARTICULAR PURPOSE OR USE. YOU EXPRESSLY AGREE UNRESERVEDLY THAT YOUR ACCESS AND USE OF THE SITE IS AT YOUR SOLE RISK. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, Hanes e-commerce Europe SAS, ANY AFFILIATE COMPANY OF Hanes e-commerce Europe SAS, AND ANY THIRD PARTY CONNECTED TO Hanes e-commerce Europe SAS OR THE SITE, HEREBY EXPRESSLY EXCLUDEALL CONDITIONS, WARRANTIES AND OTHER TERMS WHICH MIGHT OTHERWISE BE IMPLIED BY STATUTE, COMMON LAW OR THE LAW OF EQUITY.
IF YOU ARE A BUSINESS USER, WE WILL NOT BE LIABLE FOR:

  • LOSS OF INCOME OR REVENUE;
  • LOSS OF BUSINESS OR CONTRACTS;
  • LOSS OF PROFITS;
  • LOSS OF ANTICIPATED SAVINGS;
  • LOSS OF OR DAMAGE TO DATA;
  • LOSS OF GOODWILL;
  • WASTED MANAGEMENT OR OFFICE TIME;
  • ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE; OR
  • HOWEVER ARISING AND WHETHER CAUSED BY TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT OR OTHERWISE, EVEN IF FORESEEABLE

IF YOU ARE A CONSUMER, PLEASE NOTE THAT WE ONLY PROVIDE OUR SITE FOR DOMESTIC AND PRIVATE USE. YOU AGREE NOT TO USE OUR SITE FOR ANY COMMERCIAL OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION OR LOSS OF BUSINESS OPPORTUNITY.
NOTHING IN THESE CONDITIONS SHALL AFFECT ANY PARTY’S LIABILITY (INCLUDING BUT NOT LIMITED TO Hanes e-commerce Europe SAS’S LIABILITY) FOR DEATH OR PERSONAL INJURY ARISING FROM NEGLIGENCE, NOR ANY LIABILITY FOR FRAUDULENT MISREPRESENTATION NOR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
DIFFERENT LIMITATIONS AND EXCLUSIONS OF LIABILITY WILL APPLY TO LIABILITIES ARISIING AS A RESULT OF THE SUPPLY OF ANY PRODUCTS FROM US TO YOU, WHICH WILL BE SET OUT IN OUR TERMES OF SALE.

 
10. General

No failure by Hanes e-commerce Europe SAS to exercise, and no delay by it in exercising, any right, power or remedy in connection with these Terms of Use will operate as a waiver. Any waiver by Hanes e-commerce Europe SAS of a breach of these Terms of Use shall not be effective unless it is in writing and signed by it. No waiver by Hanes e-commerce Europe SAS of any breach of these Terms of Use shall be deemed to be a waiver of any subsequent breach. If any provisions of these Terms of Use are held to be illegal, invalid or unenforceable, in whole or in part, whether under any enactment or rule of law or otherwise, such provision or part shall to that extent be deemed not to form part of these Terms of Use but the legality, validity and enforceability of the remainder of the Terms of Use shall not be affected. The exclusions, limitations, rights and benefits of these Terms of Use shall apply to the direct benefit of Hanes e-commerce Europe SAS UK and any of our affiliates, which means any of our direct and indirect subsidiaries, our ultimate parent company and any its direct and indirect subsidiaries.


11. Applicable Law and Jurisdiction

You agree: (a) that English law, without regard to principles of conflict of laws, will govern these Terms of Use; and (b) that the English courts will have exclusive jurisdiction over any claim arising from, or related to, the Site (including its use or access), except that Hanes e-commerce Europe SAS shall have the right to bring proceedings against you in your country of residence or any other relevant country.


C. TERMS OF SALE


1. APPLICATION

•    These terms and conditions of sale and the documents referred to in it (the "Terms of Sale") apply to any order you place or try and place through this website, accessible via the URL www.wonderbra.co.uk  and including any mobile version (hereinafter referred as the "Site") for any of the products and services listed on the Site (together the "Products").
•    These Terms of Sale incorporate our Terms of Use, Privacy Policy and Cookies Policy. Click [here] for links to each of these documents.
•    You must read these Terms of Sale carefully before placing any order.
•    At this present time, the Site only accepts order for delivery to the UK . We do not accept orders outside this  country.


2. YOUR STATUS

•    By placing an order through our Site, you warrant that (i) you are legally capable of entering into binding contracts; and (ii) you are resident in the UK.


3. ORDER PROCESS

a. The display of Products on the Site is an invitation and not an offer to sell those Products to you.
b. When you place the order for your Products, only an offer is made that is still subject to our acceptance and no contract is yet in place. If you enter a correct email address we will send you an order acknowledgement email and order update emails. These do not constitute acceptance of your order from us either and no contract is yet in place. Please note that completion of the online checkout process also does not constitute our acceptance of your order, even if we have taken payment. 
c . Unless we have notified you that we do not accept your order or you have cancelled it in accordance with Section 6 below, order acceptance and the creation of the contract between you and us will only take place at the point the Products you have ordered are dispatched to be delivered to the address you have given us, and we will  confirm such dispatch to you by email. Payment for the Products is taken when we make such dispatch. This contract will only relate to the Products which we have dispatched and not to any other Products that you have ordered. A contract will only be formed in relation to other Products that you may have ordered upon the dispatch of those Products.
d. The contract will be formed at the place of dispatch of the Products.
e. We take reasonable care to try to ensure that prices quoted on the Site are correct and that Products are described accurately in all material respects and are available. However, when ordering Products through the Site, please note that:
i.     Orders will only be accepted if there are no, and any acceptance is subject to there being no, material errors in the description of the Products or their prices as advertised on this Site;
ii.    All Products are subject to availability. We will inform you as soon as possible if the Products you have ordered are not available and we may offer alternative Products;
iii.    Packaging may vary from that shown on the Site;
iv.    The measurements, weights, dimensions and capacities shown on the Site are approximate only;
v.    The reproduction of colours is as accurate as the photographic and production process will reasonably allow. In addition, the actual colours you see will depend on your monitor and we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the Product on delivery.
f. If On occasions, despite us using reasonable care, an error may occur resulting in the Products described on our Site not being the Products actually available for sale. If this occurs your order will not be or have been accepted. If we accept and process your order where an error is obvious and unmistakeable and could reasonably have been recognised by you as a mistake, we may end the contract, refund you any sums you have paid and require the return of any Products provided to you. 


4. PRICE AND PAYMENT

a. The price of the Products and our delivery charges will be as quoted on the Site from time to time, except in cases of obvious error.
b. All prices are in pound sterling and include VAT. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
c. Product prices and delivery charges are liable to change at any time, but changes will not affect orders that have already been dispatched.
d. Our Site contains a large number of Products and it is possible that, despite our reasonable efforts, some of the Products listed on the Site may be incorrectly priced. If a Product’s correct price is higher than the price stated on the Site, your order will not be accepted at the lower price, unless we in our discretion confirm (by email of by phone) we are accepting your order despite the error. We may, at our discretion, notify you of the price error and seek your instructions on whether you are willing to proceed at the correct price before dispatching the Product. 
e. Payment for all Products must be by credit or debit card (Visa and MasterCard). We accept payment with the credit cards listed on our Site from time to time.
f. We will take payment from your card when we process your order, shortly before dispatch. If for whatever reason, payment is not received and you have already received the Products you ordered from us, you must pay for the Products immediately or return those Products to us in the same condition that you received them at your own expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any Products that are the subject of an unpaid order.


5. DELIVERY

a. Once dispatched, Products will be delivered to you as soon as reasonably possible. Delivery charges and timescales vary depending on the type of Products ordered and the delivery address. For full details of our delivery charges and timescales please click [here]. Any timescales quoted are estimates only, subject to any unplanned delays or events but in an event delivery will be within 30 days from the date of dispatch.
b. If our supply of the Products is  delayed by an event that is beyond our control then we will take steps to minimize the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for Products you have paid for but not received. If no-one is available at the delivery address to take delivery and the Product(s) cannot be posted through a letterbox, you may be left a note informing you of how to rearrange delivery or collect the Products from a local depot. If you do not collect the Products as arranged or, after a failed delivery to you, you do not re-arrange delivery or collect the Product(s) from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause [10.2] will apply. 
c. The Products will be your responsibility from the time of delivery of the Product(s) to the address you gave us.
d. Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.


6. YOUR RIGHT TO CHANGE YOUR MIND  

a. For most Products bought online you have a legal right to change your mind within 14 days and receive a refund. You do not have the right to change your mind in respect of Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them. 
b. You have 14 days from the day you received the Products to change your mind unless the Products are split into several deliveries over different days in which case you have until 14 days after the day you receive the last delivery. To notify us that you have changed your mind, please contact us by:
i.    i. Phone (+442036081700), or 
i.ii.    email (customerservice@wonderbra.co.uk): please provide your name, home address, details of the order and, where available, your phone number and email address. 
ii.    ii. By post: fill in our quick and easy returns form, wrap up your unworn items in the original packaging and post back to us at the address on the form. There will be a Royal Mail returns label enclosed in your package, attach that to your parcel .  
c. If you change your mind (as set out above) after the Products have been dispatched to you or you have received them, you must return them to us. You must post the Products back to us, wrap up your unworn items in the original packaging together with any free gifts or promotions (e.g. 2 for 1) and post back to us at the address provided on the return on the formpages of wonderbra.co.uk. There will be a Royal Mail returns label enclosed in your package, attach that to your parcel. You must send off the Products within 14 days of telling us you wish to end the contract. You must pay the cost of return.
d. We will refund you the price you paid for the Products including any delivery charges paid, by  the method you used for payment. However:
i.    we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and
ii.    the maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example , if you choose to have the Product(s) delivered on the next working day at a higher cost but we offer standard delivery at a lower cost, then we will only refund what you would have paid for the cheaper delivery option. 
e. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us.  The cost of returning the Product to us will be at your expense.
f. If you choose to return a Product to us, we will not be responsible for any loss or damage to them in transit. 
g. The above is not a conclusive or exhaustive guide to your rights at law. Further information on  your legal rights can be obtained from your local trading standards office or the citizen's advice bureau. This provision does not affect your other statutory rights as a consumer.


7. RETURNS

a. From time to time we may operate a discretionary "Goodwill Returns & Exchange" policy which is not legally binding. Please to refer to our Help section for further details - click [here]. This policy does not affect your statutory rights.
b. Returns for Products may also be made by you if they are received by you in a damaged condition, have been incorrectly supplied by us, or you have a legal right to return the Product and receive a refund because of something we have done wrong.
c. You should check all Products you receive against your order. If the Products you receive are damaged or incorrectly supplied on delivery, then if possible you must note the details of any damage or error in supply on the delivery documentation or refuse to accept the Products if that is an option. If you are unable to view the items on receipt, you must inform us of the problem as quickly as is reasonably possible by phone (+448082380216),  email (customerservices@wonderbra.co.uk) . Please return the Products to us as soon as possible after informing us. We would expect the Products to be returned to us within 28 days of receipt by you. 
d. We will pay the costs of return if:
i.    the Products are faulty or misdescribed; 
ii.    if you are ending the contract because of an error in pricing or description, a delay in delivery due to events outside of our control or because you have a legal right to do so as a result of something we have done wrong. 
In all other circumstances (including where you are exercising your right to change your mind under Section 6) you must pay the cost of return. 
e. If the Product is returned in accordance with this Section 7, we will process a refund within a reasonable time. Refunds will normally only be made to the same card that you used to make payment.
f. If you choose to return a Product to us, we will not be responsible for any loss or damage to them in transit.


8. LIABILITY

a. There are certain liabilities which we cannot limit or exclude by applicable law and nothing in these Terms of Sale excludes or limits such liability, including any liability for personal injury or death caused by our negligence or for fraud.
b. You have certain statutory rights as a consumer, including legal rights relating to faulty goods. Nothing in these Terms of Sale seeks to affect your statutory rights in any way.
c. Subject to Clauses 8(b) and 8(b), If we fail to comply with these Terms of Sale we are responsible for loss and damage suffered by you that is a foreseeable result of our failure to comply with these Terms of Sale, but we will not be liable for any losses or damage that is not foreseeable. 
d. We only supply Products for domestic and private use. If you use the Products for any commercial, business or re-sale purpose we will have no liability to you for any losses that result from or in connection with our failure to comply with these Terms of Sale or the sale of Products to you that fall into the following categories:
i.    loss of income or revenue;
ii.    loss of business;
iii.    loss of profits;
iv.    loss of anticipated savings;
v.    loss of data; or
vi.    waste of management or office time.


9. EVENTS OUTSIDE OUR CONTROL

a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under or in connection with these Terms of Sale that is caused by events outside our reasonable control provided that we take steps to minimise the effect of the delay. If there is a risk of substantial delay you may contact us to end the contract and receive a refund for Products you have paid for but not received. 
b. An event outside of our control  includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action, adverse weather, storms, floods, civil commotion, riots, terror attacks, war or preparation for war, fire, explosion, earthquakes, volcano eruptions, natural disaster, pandemic or epidemic, problems with transport, problems with public telecommunications networks, any legislation or acts of government.


10. NOTICES

a. All notices given by you to us must be given to Hanes e-commerce Europe SAS. We may give notice to you at either the e-mail or postal address you provide to us when placing an order. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.
b. Applicable laws require that some of the information or communications we send to you should be in writing. When using the Site, you accept that communication with us will be mainly electronic. We may contact you by e-mail or provide you with information by posting notices on the Site. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


11. GENERAL

a. If we fail at any time to insist upon strict performance of any of your obligations under these Terms of Sale, or if we fail to exercise any of the rights or remedies to which we are entitled under these Terms of Sale, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations.
b. No waiver by us of any of these terms and conditions will be effective unless it is expressly stated to be a waiver and is communicated to you in writing. A waiver by us of any default will not constitute a waiver of any subsequent default.
c. Please note, will be complying with English law which may differ from the law in the jurisdiction of delivery, including in relation to data protection, privacy and marketing. 
d. If any provisions of these Terms of Sale are held to be illegal, invalid or unenforceable, in whole or in part, whether under any enactment or rule of law or otherwise, such provision or part shall to that extent be deemed not to form part of these Terms of Sale but the legality, validity and enforceability of the remainder of the Terms of Sale shall not be affected.
e. The exclusions, limitations, rights and benefits of these Terms of Sale shall apply to the direct benefit of Hanes e-commerce Europe SAS UK and any of our affiliates, which means any of our direct and indirect subsidiaries, our ultimate parent company and any its direct and indirect subsidiaries.
f. The contract between you and us is binding on you and us and on our respective successors and assignees. You may not transfer, assign, charge or otherwise dispose of the contract, or any of your rights or obligations arising under it, without our prior written consent.
g. We may transfer, assign, charge, sub-contract or otherwise dispose of the contract, or any of our rights or obligations arising under it, at any time during the term of the contract. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. 

12. VARIATION TO THESE TERMS OF SALE

a. We have the right to revise and amend these Terms of Sale from time to time for any reason.
b. You will be subject to the Terms of Sale in force at the time that you order Products from us, unless any change to these Terms of Sale is required to be made by law or governmental authority retrospectively (in which case it will apply to orders previously placed by you), or if we notify you of the change to Terms of Sale before we dispatch your order.


13. LAW AND JURISDICTION

You agree that the contracts for the purchase of Products and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

 

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By email : customerservice@wonderbra.co.uk or by phone : +448082380216 - Lines are open 8.00am-6.00pm Monday to Friday and 9.00am-4.00pm Saturday